The Role of your Area Director

What exactly does the area director do for the family and aupair. Sometimes there is some confusion as to our role. The Area Director is your link to the main office, we can be your confident and sounding board. We are here to assist you but we are also human and not a 24/7service.

THINGS WE DO:

·        We conduct an in-home interview when you apply to the program to go over the program details and check the spare room making sure the aupair room is equal to others in the home.

·         We call each host family and au pair within 48 hours of an au pair’s arrival into the home to welcome all and make sure everyone is safe and settled.

·        We conduct an Orientation Meeting within 2 weeks of your au pair’s arrival into the home to go over things like schedule, list of duties, discipline, house rules, education, driving, travel,and answer any questions you may have.

·         We call each host family and each au pair every month to check in and see how things are going and answer questions. Both host families and au pairs should make sure to call their Area Director back. It is important to keep an open dialog with the area director that way when problems arise we can help you.

·         We make ourselves available via phone and email during normal business hours to answer questions as they arise.

·         We conduct an in-home mediation in the event issues are not being resolved.

·         Email a monthly newsletter to host families and au pairs with pertinent announcements, tips and most importantly, details of the monthly au pair meeting event.

·         Organize and attend a monthly au pair meeting, to which au pairs are required to attend.

·         Organize and attend an annual Family Day event for all au pairs and host families to which you are required to attend.

THINGS WE DON'T DO:

·         Match you with your au pair. While Area Directors are available to offer general advice on interview tips etc, specific matching help should be addressed by your Matching Expert in the San Francisco head office.

·         Pick up your au pair from the airport. It is your job to welcome your au pair at your local airport.

*     For out-of-hours emergencies, you should call the emergency hotline number: 415-434-8788.

We want to ensure your year with an aupair is the best that it can be. We are here for you through the good times and the bad. The area director is your friend.